Delivery and Return Policy
General Information All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment, or with your consent, we will source the product and ship it as soon as it becomes available. Please remember to forward your “receipt” with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.
Items offered on our website are only available for delivery and to adults over the age of 18. We ship all packages through UPS, USPS, DHL, FEDEX, EMS, Swift Logistics prepaid delivery service. All orders are vacuum sealed and discreetly packaged. We as well do overnight deliveries for customers who are too busy during the day. Your satisfaction is our major priority.
Average delivery times to most locations are between 1-2 business days, for remote locations 2-3 days depending. So, after product is ship out, the tracking number will be emailed to the customer. However, the tracking number can be entered on UPS, USPS, DHL, FedEx, Ems, Swift Logistics website and will give information on where the package is and when the estimated delivery time will be. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business days mean Monday to Sunday, except holidays. Date of delivery may vary due to shipping practices, delivery location, method of delivery, and the items ordered. Products can be also be delivered in separate shipments.
We ship all our products in airtight, smell-proof, vacuum-sealed bags. Your order will arrive in a discreet, unmarked UPS, USPS, DHL, FedEx, EMS package. Your real address and name must be on the package to ensure proper delivery. Note should be taken that we do not use some of the above shipping agencies that carry out proper screening of packages for discrete deliveries. Shipping to major centers 1-3 days, and rural locations 3-5 days. *Times may vary depending on UPS, USPS, DHL, FedEx Post Damaged or Lost Items in Transport: If there is any damage to the packaging on delivery, contact us immediately THROUGH TEXT at [email protected]
Questions So, If you have any questions about the delivery and shipment or your order, contact us immediately at [email protected]